Refunds and Returns Policy – Mommart.in

 

At Mommart.in, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward and hassle-free Refunds and Returns Policy. Please read the following guidelines carefully to understand how to initiate a return or refund.

1. Eligibility for Returns and Refunds

You may be eligible for a return or refund under the following circumstances:

  • The product is damaged, defective, or incorrect upon delivery.

  • The product does not match its description on the website.

  • The product is expired or of unsatisfactory quality.

Note: Returns are only accepted within [7] days of delivery.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned or refunded:

  • Perishable goods (e.g., fresh fruits, vegetables, dairy products).

  • Items with broken seals or opened packaging (unless defective).

  • Products purchased during sales or promotional events (unless defective).

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team within [7] days of delivery via:

    • Email: help@mommart.in

    • WhatsApp: 7389773433
      Provide your order number, product details, and reason for the return.

  2. Return Approval: Once your request is approved, we will provide instructions on how and where to return the product.

  3. Packaging: Ensure the product is in its original packaging, including all labels and tags.

  4. Return Shipping: For eligible returns, Mommart.in will cover the return shipping costs. If the return is due to a change of mind, the customer is responsible for return shipping fees.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within [14] business days.

  • Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product).

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, please contact us immediately.

  • Provide photos of the product and its packaging to help us resolve the issue quickly.

  • We may offer a replacement, refund, or store credit, depending on the situation.

6. Cancellations

  • If you wish to cancel your order, please contact us as soon as possible.

  • Orders can only be canceled if they have not yet been shipped. Once shipped, the return policy will apply.

7. Contact Us

For any questions or assistance regarding returns and refunds, please reach out to us at:

Thank you for shopping with Mommart.in – Your satisfaction is our priority!